Tonight I needed a quick bite to eat while out. I stopped in an Olive Garden for the first time in ages. At the table was a tablet device. I had no idea! The device allows customers to order food and drinks directly from the kitchen. You can summon wait staff and pay your check.
There were noticeably fewer staff on hand. The server who did come to the table was unfamiliar with the items on the menu when questioned...and she got our drinks wrong. Oh..and there was hair in the soup.
The bill was paid with a low tip after a short talk with the manager (regarding the above mentioned soup hair) and I left. So, even with the electronic replacement of employees the service staff on hand still performed poorly. Welcome to the new economy!